Transformer

There’s a Lot of Kindness in Our World

​Nicole Moran Proulx from Fleming Island, Florida posted the following on Facebook: “I evacuated from Florida to Georgia for Hurricane Irma. On my way back home, on the interstate in Georgia, I came upon a long line of power company bucket trucks. It took a minute to realize it was an unfamiliar logo on the…

Southwest Airlines

A Flight Attendant Who Specializes in Making People’s Days

​Laurie Liss is a flight attendant for Southwest Airlines who spends a good portion of her life making people’s days. According to an article by Lorraine Bailey which appeared in Southwest: The Magazine, “Laurie gives handmade travel pillows to active military members and veterans. When she flies, she carries a dozen of them in her…

Mary Kay Cosmetics

Improving Your Effectiveness In Dealing With People

Make me feel important! Mary Kay Ash, the founder of Mary Kay Cosmetics, said many times, “Everyone has an invisible sign hanging around his or her neck that says, ‘Make me feel important!’”  What Mary Kay meant was that people have a very strong need to have their worth validated on a regular basis.  She…

Butting Heads - Competition

Avoid Competitive Behavior

Competition Competitive behavior–making yourself look good at the expense of those around you–is poor preparation if you expect to move up in an organization.  While stealing another person’s ideas or taking credit for someone else’s accomplishments may seem to move you along more quickly at the lowest levels of an organization, it won’t take you very…

Ego - Self-interest

The Surest Way To Gain Influence

Is Your Ego Showing? Many people attempt to gain influence by calling attention to themselves–things they’ve accomplished, places they’ve been, things they own, people they know and so forth.  While such behavior comes quite naturally to most of us, it does little to improve your standing with those around you because most people tend to…

Southwest Airline

Some Airline Employees Really do Care

I was reading the Southwest Airlines in-flight magazine during a recent flight from Chicago to Phoenix when a “praising letter” from a Southwest passenger caught my attention. The letter, from Delores Sutton who was traveling in a wheel chair, said such good things about Southwest Airlines that I wanted to share it with you. It…

Good Day Coffee Mug

Advice for Enjoying Life from a Bartender

Living The Dream On a recent Monday evening, my wife was working late and I was too tired to cook. So, I went to a broiler and tap near my home for my favorite sliders. Since I was alone, I sat at the bar and placed my order with the bartender whose name was Rachel.…