Retail Employees are Desperate for a Kind Word From the People They Serve

Ross Reck - Prescription Drive Thru

A friend was not feeling well, so I gave him a ride to Urgent Care. After a doctor diagnosed his illness, he sent two prescriptions to a nearby Walgreens to be filled, and they were to be ready by the time we got there. When we arrived, we decided to use the drive-thru which was moving very slowly. When we finally got to the window, the woman helping us checked with one of the pharmacists and told us it would be 15 more minutes before the prescriptions were ready. I could tell by the stricken look on her face that she was bracing for me to vent my frustration by being rude and mean to her. When I said, “No problem! I’m in no hurry. I’ll just park on the side of the store for 15 minutes while my friend and I visit and then I’ll come back.” Her response was a very relieved, “Oh, thank you and God bless you!” These people endure rude behavior all day long and it makes their lives miserable. We can make a huge difference in these people’s days simply by smiling and saying something kind and not taking our frustrations out on them. Those same kind words will make all the difference in your day as well.

One Sentence Wisdom

• “Be kind whenever possible. It is always possible.” — Dalai Lama

• “Be Somebody who makes Everybody feel like a Somebody.” — Brad Montague

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