That’s what I’m here for…
Clay Thompson, a columnist for The Arizona Republic was recently on leave from his job because of a health problem. When he returned, he mentioned in his column how well he had been cared for by nurses and nurse assistants. According to Mr. Thompson, “They were unfailingly cheerful and helpful and no matter how much I thanked them for various bits of aid they gave me, they always said, ‘You’re welcome,’ or ‘No problem,’ or ‘That’s what I’m here for….'” Just think of how much better off most businesses would be if their customer service employees took on the roll of nurses and nurse assistants.
It certainly helps when customers are as nice as Clay!
I really like how employees at Chic-fil-A say “It’s my pleasure” in response to a thank-you. We should all realize it is our pleasure/privilege to serve and help others.