Rated number one…

The lesson is this: “Treat your employees right and they’ll treat your customers right which, in turn, makes the business successful.” Recently, JetBlue and Southwest Airlines were rated numbers one and two respectively in terms of customer satisfaction and were head and shoulders above the rest of the airline industry. The reason is that the employees of JetBlue and Southwest absolutely love working for these two companies and this love shows in the way they treat their customers.  In an article recently posted on CNN.com, Jessica McGregor from J.D. Power and Associates confirmed this by saying: “One of things we see is that when you see companies that have high internal employee satisfaction, they have high customer satisfaction as well.” Business leaders in general don’t seem to grasp this. My question is: “What’s there not to get?”