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…flights were being delayed…

A friend of mine was recently at a ticket counter in one of the New York airports. A series of storms were passing through the area, flights were being delayed and some of the passengers were venting their frustration at the ticket agents. When it was my friend’s turn to check his bags and get his boarding pass, he told the agent that he was impressed at how was able to maintain his cool while dealing with so many irritated passengers. The agent said that it was all part of the job but thanked my friend for noticing. Then the agent told my friend that it looked almost certain that his flight would be canceled and he would have to spend the night in New York. The agent then said, “If I were you, I would get a hotel room now while there are still some available. That way you can get a good night’s sleep and fly out tomorrow.” My friend took this advice and his flight was eventually canceled. The next day, at the ticket counter, he ran into the same agent. As he was printing my friend’s boarding pass, my friend thanked him for his advice which had resulted in a very restful night. The agent smiled and took back the boarding pass saying, “I think I can get you a better seat,” and then proceeded to book my friend into first class. A couple of small acts of kindness on my friend’s part resulted in his having a very comfortable trip home.