Receptionist

When You’re Kind, You Give People a Reason to Care

During the past several years, I’ve needed to utilize the services of a large cardiology practice. Each time I go there, I make it a point to be cheerful and kind to the people who are helping me. Not long ago, I was not feeling just right, and I wanted to get one of the doctors to squeeze me between his scheduled appointments so I could make sure I was okay.

Validation - Seal of Approval

All of Us Need to Serve as Instruments of Validation

Validation reinforces a positive sense of worth in people and makes them feel really good about who they are. Furthermore, people who feel good about themselves do good things. One of the ways that we can all help make the world a better place is to serve as an instrument of validation.

Bicycle

Gaining Experience Is All About Learning From Our Failures

Few people will argue with the old adage that, “Experience is the best teacher.” Experience is all about trying something new, failing, learning from that failure, and then trying again until you get it right. When you think about it, that’s how most of us learned how to ride a bicycle.

Opportunities

Turn Unexpected Delays Into Opportunities

In today’s fast paced world, unexpected delays and interruptions are anything but welcome—in fact, they can be downright stressful. I’m talking about delayed flights, waiting to have a flat tire fixed and long lines at the Post Office.