In This Issue -My Reminder of the Week-Example of the Week-Pass it on-Travels My Reminder of the Week Personal relationships don’t maintain themselves. Like any other living thing, they need to be fed and cared for if you expect them to thrive. This involves regularly visiting the people you have relationships with, either in person or over the…
One of the most deep seated needs among human beings is the need to be appreciated. The need is so strong that people crave appreciation almost as much as they crave food. This means that if you satisfy this need, you can get people to follow you almost anywhere. So, try leaving a trail…
There is only one thing that gets people excited about doing anything; it’s their self-interest–what’s in it for them. So, if you want to get people excited about going the extra mile for you over and over again, all you have to do is figure out their self-interest and connect it with yours. This may…
People skills start with being nice. Others won’t even consider going the extra mile for you if you aren’t. The key is to be nice because you care, not because you want something. Being nice costs you nothing, makes you and those around you feel good and the payoff is huge. Why? Because when you’re…
There is only one thing that gets people excited about doing anything; it’s their self-interest–what’s in it for them. So, if you want to get people excited about going the extra mile for you over and over again, all you have to do is figure out their self-interest and connect it with yours. This may…
Special Treatment Often Works Better Than Money When it comes to solving people problems, special treatment often works far better than money. Let me give you an example: A senior vice-president of a bank for whom I was doing some consulting came to me one day crying the blues. His concern was that some of…
I often have people tell me that they’re just too busy to spend time maintaining their relationships. Hearing this makes me cringe because we’re not talking about a major investment of time here–10-15 minutes a day, max! Spend that time contacting some of the people who stand between you and success or failure just to…
A number of years ago, I was asked to bid on a very large training contract. I assumed, as there were lots of good consultant/trainers running around, that I was in a very competitive situation and therefore, the only thing that mattered to the customer was the price. Thus, I decided I would lower my…
A Mexican restaurant in my neighborhood, called Mi Amigo’s is a master at giving special treatment to customers who really count. The management realizes that children often have a strong influence on where the family is going to dine-especially during the week. The management also realizes that what really influences the children’s decision is…
Have you ever found yourself in a position where you had to deal with someone whose ego was as big as a house and you weren’t sure what to do? Let me tell you from personal experience, once you understand what’s going on, you can literally have these people eating out of the palm of…