The lesson is this: “Treat your employees right and they’ll treat your customers right which, in turn, makes the business successful.” Recently, JetBlue and Southwest Airlines were rated numbers one and two respectively in terms of customer satisfaction and were head and shoulders above the rest of the airline industry. The reason is that the…
When high profile people get caught doing something wrong, instead of admitting it and accepting the consequences, they often try to lie their way out of the situation by denying any wrongdoing. History has shown many times that this never works. Eventually, the truth comes out and not only is their image further tarnished because…
In a recent article, Mitch Albom of the Detroit Free Press, was describing a cab ride he took last week to the Bristol, Connecticut airport. As he got into the cab he said to the driver, “How you doing?” The driver only nodded and didn’t seem too friendly. As Mitch described him, “He was foreign…
An article titled, “Tips to Receive the Best Raises,” which appeared in a recent issue of Career Builder.com, contained some solid advice for earning positive attention at work. This advice is so basic that it can help make you successful in any type of situation whether it’s work, a service organization, a club, a church…
Recently my wife and I were preparing to return to Phoenix from a brief vacation. I had made arrangements for a Yellow Cab to pick us up in front of our building at 7:30 in the morning and take us to the airport. At 7:25 a driver from a competing cab company pulled up next…
One thing all successful people have in common is they’re tenacious–they’re able to keep working toward their goal in spite of adversity. This is important because rarely to we achieve any kind of major success on the first try; it normally takes lots of tries. In the current issue of Spirit Magazine, Wolfgang Puck, world…
I recently came across an incredible blog post by Chiara Fucarino titled, 22 Things Happy People do Different. According to Ms. Fucarino, “Happy people are happy because they make themselves happy.” They have cultivated certain habits that enable them to maintain a positive outlook on life and remain at peace with themselves. Some of these habits include:…
The above is a quote from a sermon I heard recently. When you think about it, it’s actually pretty scary–our thoughts determine what we become. This means that we need to choose our thoughts very carefully or we run the risk of becoming something we don’t want to be. As we choose our thoughts, it’s…
I recently came across an article written by Alex Dixon titled, “Kindness Makes You Happy… And Happiness Makes You Kind.” The article cited two research studies which suggest that once you start doing kind things for other people, you probably won’t want to stop. The reason is that performing acts of kindness makes us happy…
A friend of mine posted on her Facebook a recent article from World Observer Online titled “15 Things You Should Give Up to be Happy.” The last in the list of these 15 items caught my attention. It said we should give up living our life according to other people’s expectations. According to the article,…