The above is a quote from the late Ernie Harwell who was the Detroit Tigers’ play by play broadcaster for 42 years. While broadcasting for the Tigers, he became the most popular sports figure in the state of Michigan and his popularity came from living out the above quote—putting the interest of others before his…
I recently received an email from a subscriber which described the impact that finding our passion has on our life. Here’s what she had to say: “When you are passionate about what you do, your work is not work. It feeds you and energizes you. When you feel you are making a difference, your work…
I received the following email from a subscriber in response to a recent Reminder titled, “Make it Easy for others to be Nice to you.” I sat next to her during a seven hour flight from Panama City to Buenos Aires. She said, “Ross, what that hospital employee told you, it is really true….I felt…
Several weeks ago, I opened up Facebook and noticed that, Nancy; a long time friend of mine had made the following post: “Well, I did my good deed for the day. I went to City Hall and the bank and on the way home it started raining. As I drove down the road that leads…
Recently, I was watching an episode of Globe Trekker on Public Television. The host of the show was passing through a city in Mississippi where he met a woman who was heralded as being an outstanding cook of Southern food. When he asked her what her secret was she reeled off a list of ingredients…
During this past year, I spent seven weeks getting infused with antibiotics twice a day at a local hospital. During that time, I got to know the reception employees and volunteers very well and they treated me with the utmost kindness. So much so that when my treatments were finished I wrote the hospital CEO…
According to a recent study conducted by Market Force Information, Trader Joe’s is ranked as America’s favorite grocery store for the third consecutive year. According to a press release from Market Force Information, Trader Joe’s has built a following of devoted customers because of its “…neighborhood feel, zealous customer service, and an array of exotic…
Steve Kerr has had a very successful first year as head coach of the Golden State Warriors. His team won 67 of the 82 regular season games—best in the NBA. Coaching at that level can be an all-consuming and stressful job because the pressure to win is enormous. Achieving a balance between work and life…
Donna Freydkin wrote an article, which appeared in a recent issue of USA Today, about Jane Fonda and Lily Tomlin who are staring in a new Netflix TV series called Grace and Frankie. The two play aging women whose husbands come out as gay and decide to marry. According to the article, what makes this…
I just finished reading an excellent book titled Work Rules! by Laszlo Bock, the head of People Operations at Google. In his book, Mr. Bock mentions an article written by Chris Argyris, a professor emeritus at the Harvard Business School. Professor Argyris looked the performance of Harvard Business School graduates ten years after graduation. For…