An Example of Perseverance Paying Off

A few nights ago, Toledo Mud Hen’s player Mike Hessman set a minor league baseball record by hitting his 434th minor league homerun—a grand slam. The record had stood for 80 years! This is his 20th year of professional baseball and nearly all of it has been spent in the minor leagues. So what did…

It’s Impossible to be Happy While You’re Complaining

A former student of mine posted the following quote on Facebook: “Happiness comes a lot easier when you stop complaining about your problems and you start being grateful for all the problems you don’t have.” We all know someone who, when things don’t go their way, they take it personally and start complaining—as if they’re…

Valuing People over Numbers Pays Off in a Big Way

A friend of mine posted the following excellent quote from author Simon Sinek on Facebook: “A true leader would sacrifice the numbers to save the people, not sacrifice the people to save the numbers.” “The numbers” is a phrase that refers to the measures of success of a business—things like profitability, productivity, costs and so…

When You do kind things, People Take Notice

I received the following email from a subscriber in response to a recent Reminder titled, “Make it Easy for others to be Nice to you.” I sat next to her during a seven hour flight from Panama City to Buenos Aires. She said, “Ross, what that hospital employee told you, it is really true….I felt…