I came across a Facebook post by a radio talk show host in Phoenix who recently fostered then adopted a six-year-old girl whom he refers to as “Sister” in his post. It reads: “When Sister was first placed with us she told us, ‘People say that I talk too much.’ And she seemed embarrassed about that… So, it was revelatory when I made a connection to what she told us about herself six months ago and what she said to me today. We’ve been taking walks now for a while. I’m not sure how it started or why, but she likes it when she can get out of the house, taking her doll, Angela, in her stroller while we walk/talk around the block. Our discussions range from the color of unicorns to who-does-what on the playground when a certain person isn’t being kind, to what airline is that jet flying overhead?… But today, as we rounded our last corner, she said something that made me choke up, as it was keen insight into her former life with her bio-family. …she hit a crack in the sidewalk and Angela almost tumbled out of her stroller. Sister grabbed her and kept her from falling and then said, ‘These walks are always so fun…you never tell me to be quiet or yell at me for talking too much.’ TON OF BRICKS… I talk for a living, but this wonderful, little girl reminded me of just how important it is to just LISTEN.”
Ross Reck and Associates
Changing how you succeed in business and your personal life.
- 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]
Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.