​My friend was not feeling well, so I took him to Urgent Care. After a doctor diagnosed his illness, two prescriptions were sent to a nearby Walgreens to be filled and were to be ready by the time we got there. We decided to go through the drive-thru which was moving very slowly. When we finally got to the window, the woman helping us checked with a pharmacist and told us it would be 15 more minutes before the prescriptions were ready. I could tell by the stricken look on her face that she was bracing for me to vent my frustration by being rude and mean to her. When I said, “No problem! I’m in no hurry. I’ll just park on the side of the store for 15 minutes while my friend and I visit and then I’ll come back.” Her response was a very relieved, “Oh, thank you and God bless you!” These people endure rude behavior all day long and it makes their lives miserable. You can make these people’s days simply by smiling and saying something kind and not taking your frustrations out on them. A kind word will make all the difference in your day too.