An article by Christopher Elliott titled, “Good behavior is your most valuable travel asset,” appeared in a recent issue of USA Today. The gist of the article was that polite travelers who demonstrate kind behavior to travel employees are treated better while those who demonstrate rude behavior are treated worse and, in some cases, much worse. The article listed three things you can do while traveling to avoid being tagged as rude: 1) Be extra nice to travel employees. Travel employees appreciate nice travelers and will go the extra mile to help them. 2) Remember to smile. This is a sign that you care and the employees will care back. 3) Show respect. Rude travelers demand respect and it backfires on them. These are very easy things to do, they make you and those around you feel better, and travel employees will go out of their way to take care of you. If you would like to read Mr. Elliott’s entire article, here’s the link.
- 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]
Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.