Acts of Kindness
My daughter’s friend made the following post on Facebook. The message is so good and so timely, I felt compelled to share it with you. “When I became a flight attendant for Southwest Airlines, I thought I’d be dealing with nothing but jerks, unruly passengers and so forth, but I soon came to realize, those are just the highlighted stories you hear about via the media. In reality, those types of incidents only happen every few months or even longer after having dealt with tens of thousands of good people who are also nice. I was surprised by this ratio—with how many kind acts I witness everyday I’m at work compared to the unkind acts that get reported in the media. Passengers regularly bring us thank you notes, candy and gifts. In addition, they help each other with their bags, giving up their seat without being asked for a couple or a family, buying their neighbor’s drinks, making new friends and so forth. I honestly feel like I’m seeing kind behavior MORE often lately and it makes my heart so full. I was getting a little overwhelmed with all the negativity on my Facebook feed, but after seeing so many kind acts during my recent trip for work, I was reminded that I have a major crush on this world and all the kind people in it. Let’s stop giving the hate and fear any mention or fame at all and focus on all the kind acts that are continually going on around us.”
- 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]
Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.