If you want to make your journey through life a lot easier, pick a dream that you’re truly enthused about. Once enthusiasm enters the picture, there’s no procrastination because you won’t be able to hold yourself back. Also, enthusiasm is contagious and therefore attracts other people. This means you won’t have to chase after your…
Job satisfaction has hit its lowest point in 22 years. According to a recent article in the Wall Street Journal, only 45% of U.S. workers are satisfied with their jobs. This means the rest are in dire need of some cheering up. The article points out that people can greatly increase their happiness at work,…
Over the years a number of people have told me they’d really like to accomplish something worthy of note during their lifetime, but they’re not sure where to start. My answer is always the same: “You start at the bottom and work your way up.” A lot of people don’t like hearing this; they think there…
There aren’t many medicines that even come close to delivering the benefits that laughter delivers. To start with, laughter makes us feel good, makes our burdens seem lighter and makes the difficult times seem less difficult.
There are a number of people who view being nice as a liability when it comes to their personal and professional success. Some say, “If you’re nice, people will take advantage of you.” Others say, “If you’re nice, you’ll be seen as being weak.” Recent research studies, however, have shown that just the opposite is…
A good example of how spoiling customers is good business involves the Nordstrom department store chain. I live in Phoenix, Arizona, where until recently, there had been no Nordstrom. The closest stores were located in San Diego, some 300 miles away or one hour by air. So how did Nordstrom get people from Phoenix to shop…
Most of us will agree that one of the most boring things in the world is to have to listen to someone talk about themself while you want to talk about yourself. The thing we often forget, however, is that the person we’re talking to feels the same way. People really don’t care about what…
With all the good will that gets passed around during the holiday season, it’s the perfect time to repair any strained relationships you might have in your life. People are generally in a great mood, which makes them far more open to forgiving and accepting forgiveness. So, if you have any strained relationships, now is…
I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me. She had been trying for many years to get the soft drink syrup account for one of the larger convenience store chains in Phoenix. The problem, however, was that the competition…
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the…