In This Issue
-My Weekly Reminder
–REVVED Update
-Feedback From a Subscriber
-Pass it on
My Weekly Reminder
Why do Toyota, Southwest Airlines, Costco and Starbuck’s lead their respective industries in terms of profitability? Answer: They operate from a management philosophy that employees come first and customers come second. As former Southwest CEO, Herb Kelleher put it, “Your employees come first. If they’re treated right, they’ll treat your customers right and if your customers are treated right, they come back and that’s good for stockholders.” But hold on, there’s more. Research shows that companies who put their employees first also reap the following additional benefits:
Their employees:
- Work harder
- Perform a higher quality of work
- Take more initiative
- Are more accountable
- Are not afraid of change
- Work better with fellow employees
As you can see there is no downside to putting employees first, only a very bright and profitable upside.
REVVED! Update
If you want more information about the book, just click on the image of the cover below or check out the REVVED! web site at www.revvedbook.com.
Feedback From a Subscriber
On November 15, I received the following email from a subscriber regarding the Weekly Reminder that dealt with getting out of your office:
“Great tip. At our company, leaders are encouraged to get out and ‘make the rounds’ every day. We know leaders get busy and some don’t always do it, but the ones who do, see great results.”
Pass it on
If you know anyone who would like to read my Weekly Reminder, I would very much appreciate it if you would pass it on to them or sign them up. Thank you!
