​Laurie Liss is a flight attendant for Southwest Airlines who spends a good portion of her life making people’s days. According to an article by Lorraine Bailey which appeared in Southwest: The Magazine, “Laurie gives handmade travel pillows to active military members and veterans. When she flies, she carries a dozen of them in her bag. In November, Laurie will be part of Operation Freedom Bird, a trip bringing a group of Vietnam veterans on a healing trip to Washington, D.C. Laurie also participates in local projects to make superhero capes for kids with medical conditions.” Why does she do this? In her own words, “I’ve learned that you get back what you put in. Even small gestures can make a big difference in a Customer’s day.” We should all aspire to live our lives like Laurie.

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