PRAM: The Universal Formula – Maintenance

Once an agreement has been formed and both parties part company with a solid commitment to follow through, there is still much that needs to be done.  As any successful salesperson will tell you, the sale really begins after the sale.  The reason is that you want customers to come back, and you also want…

PRAM: The Universal Formula – Relationships

Once you’ve established your Win-Win Plan, you come to a step in the Win-Win Negotiation process that is often ignored: the development of Win-Win personal relationships.  Developing these relationships is critical because people are very willing to go that extra mile for someone they like and trust.  On the other hand, people will rarely stick…

Choosing To Succeed In Business

CHOOSING TO SUCCEED IN BUSINESS See You at the Top! 1.     Business Basics Business is all about people All people are motivated by the exact same thing—self-interest—what’s in it for me People come to work motivated to pursue their self-interest—not yours The real meaning of “touchy-feely” 2.     You Can’t Succeed in Business by Yourself You…

Good Morning

Your World is What You Make it

​Until a year ago, I rarely dealt with the bank branch that handled my business account. Those transactions were always handled by an associate. Then, it became more convenient for me to take care of those transactions. When I first started going there, the place seemed dark, dreary and lifeless—I felt like I was in…

Misery is a Choice

Charlie Wedemeyer was a football player at Michigan State University. After his college football career, he took a job as a teacher and football coach at Los Gatos High School in Northern California. At age 30, he was diagnosed with Lou Gehrig’s disease and given one to three years to live. Despite his disease, he…

Performing Simple Acts of Kindness Wards off Depression

​According to an article by Dennis Thompson of HealthDay which appeared in the Arizona Republic, a growing body of research shows that performing simple acts of kindness like helping someone with their groceries, writing a thank-you note or even counting our blessings can serve as a low-cost treatment for depression. The reason is that performing acts of…