In This Issue -My Weekly Reminder–Left on Red-I Want Your Success Stories-Pass it on My Weekly Reminder Most companies have the goal of building a loyal base of customers who come back again and again and enthusiastically refer new customers to them.  Many of these companies embrace slogans like: “The customer is king.”  Or, “The…

In This Issue -My Weekly Reminder–Instant Turnaround!-Feedback From a Subscriber-Pass it on My Weekly Reminder When someone does something to make you angry, the last thing on your mind is to be kind to that person.  In reality, it should be the first and for a very selfish reason: doing so cancels out your anger and…

In This Issue -My Weekly Reminder–Instant Turnaround!-I Want to Hear Your Success Stories-Pass it on My Weekly Reminder I had just boarded my connecting flight and was headed home. As I settled into my seat, I looked up and saw a famous business author/guru and his wife board the plane.  The two had not been…

In This Issue -My Weekly Reminder–Instant Turnaround!  We have a publisher!-Feedback From a Subscriber-Pass it on My Weekly Reminder Last week I asked you to share your experiences concerning how to turn a boss around.  The response below is full of excellent advice: I say, “Kill ‘em with kindness” and treat them like you’d like to…

In This Issue -My Weekly Reminder–Instant Turnaround!-Feedback From a Subscriber-Pass it on My Weekly Reminder–I need your help I’ve received a number of emails that go something like this:  “My boss only talks to me when I mess up.  I’ve never heard anything positive from her.”  Or, “Once a month a ‘gotcha’ email comes from…

In This Issue -My Weekly Reminder-The New Edition Sales Bible-Feedback From a Subscriber-Pass it on My Weekly Reminder Saying “thank you” to someone for a job well done or paying them a compliment energizes that person which, in turn, makes you a more effective team leader, supervisor or manager.  While we all know that we should…

In This Issue -My Weekly Reminder–Instant Turnaround!-Feedback From a Subscriber-Pass it on My Weekly Reminder This past week, a friend emailed a story to me.  I have no idea who wrote it or even if it’s true, but the lesson it contains is a very good one, so I’m passing it on to you: “One day…

In This Issue -My Weekly Reminder–Instant Turnaround!-Feedback From a Subscriber-Pass it on My Weekly Reminder Over the years, I’ve had a number of people tell me that life is a game of “give and take.”  While that phrase may sound perfectly logical, in reality, it’s simply not true.  Instead, life is about giving and receiving.…

In This Issue -My Weekly Reminder–Instant Turnaround!-Feedback From a Subscriber-Pass it on My Weekly Reminder It’s truly amazing how many people resent even the smallest of changes.  You hear them whining around and saying things like: “I just got settled into a comfortable routine and then this change came along and ruined it.  I wish things would…

In This Issue -My Weekly Reminder–Instant Turnaround!-I Want Your Success Stories-Pass it on My Weekly Reminder I would like to share an excerpt from an email I received from a recent seminar participant about a highly successful manager: “I have been reading the manuscript of your new book Instant Turnaround!  The concept is so simple,…