A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the…
In This Issue -My Weekly Reminder-Example of the Week-I Want Your Success Stories-Travels My Reminder of the Week A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling…
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for a favor. –…
One habit that’s all too easy to fall into is to treat people like light switches–turn them on when you need their help, then ignore them until you need their help again. When you treat people this way, you send them a very clear message that you’re taking them for granted. Once people receive this…
In This Issue -My Reminder of the Week-Example of the Week-Pass it on-Travels My Reminder of the Week Most of us will agree that one of the most boring things in the world is to have to listen to someone talk about themself while you want to talk about yourself. The thing we often…
Don’t be nice to people just because you want something from them. Make it a point to be nice just to be nice. It costs you nothing, it make you feel really good about yourself and the payoff is incredible. Why? Because, when you’re nice to people, they’re nice to you in return. Make being…
Everyone of us is motivated by the exact same thing. It’s something called self-interest–what’s in it for me. This is nothing new; we all know this. But here’s the big secret: nobody takes it seriously–99 percent of the people ignore this simple, obvious fact 99 percent of the time! If you want to get people…
Negotiation is not a contest to see who wins and who loses. Instead it’s a cooperative activity designed to make everyone better off. How does this work, you ask? It all begins with trust. Once the people involved trust each other, information can then be freely shared. When that occurs, the pie automatically expands and…
Most people look at caring as the expenditure of time and effort to benefit someone else. In reality, caring about others actually benefits you–big time! The reason is that when you care about others, they care back. And the more you care, the more they care back. Give people any indication at all that you…
The key to working out successful agreements is to first talk to the other person about what they want (their win) and then show them how to get it (your win). If you can learn to do this, others will follow you just about anywhere. – Ross Reck, author of Instant Turnaround!