Listening ​I came across a Facebook post by a radio talk show host in Phoenix who recently fostered then adopted a six-year-old girl whom he refers to as “Sister” in his post. It reads: “When Sister was first placed with us she told us, ‘People say that I talk too much.’ And she seemed embarrassed…

​Nicole Moran Proulx from Fleming Island, Florida posted the following on Facebook: “I evacuated from Florida to Georgia for Hurricane Irma. On my way back home, on the interstate in Georgia, I came upon a long line of power company bucket trucks. It took a minute to realize it was an unfamiliar logo on the…

One of my favorite places to shop is Costco Wholesale. The store nearest to my home opened nearly 30 years ago. What impresses me most about the place is that some of the employees who were working there the day this store opened are still there! Furthermore, they’re still smiling, greeting you with enthusiasm and…

​Laurie Liss is a flight attendant for Southwest Airlines who spends a good portion of her life making people’s days. According to an article by Lorraine Bailey which appeared in Southwest: The Magazine, “Laurie gives handmade travel pillows to active military members and veterans. When she flies, she carries a dozen of them in her…

Make me feel important! Mary Kay Ash, the founder of Mary Kay Cosmetics, said many times, “Everyone has an invisible sign hanging around his or her neck that says, ‘Make me feel important!’”  What Mary Kay meant was that people have a very strong need to have their worth validated on a regular basis.  She…

Competition Competitive behavior–making yourself look good at the expense of those around you–is poor preparation if you expect to move up in an organization.  While stealing another person’s ideas or taking credit for someone else’s accomplishments may seem to move you along more quickly at the lowest levels of an organization, it won’t take you very…

Look At My Staff Cala is a chic, high-end Mexican Restaurant located in downtown San Francisco that’s drawing rave reviews from food critics and patrons alike. While Cala has generated an amazing amount of buzz since it opened in 2015, what makes its story even more compelling is that 40 percent of its staff is…

​Acts of Kindness  8/21/2017 My daughter’s friend made the following post on Facebook. The message is so good and so timely, I felt compelled to share it with you. “When I became a flight attendant for Southwest Airlines, I thought I’d be dealing with nothing but jerks, unruly passengers and so forth, but I soon…