Not long ago, I and several members of my family were having dinner at a barbeque restaurant. After we placed our order, I noticed a mother and her young daughter having dinner together in a booth not far from us. At first, I didn’t think much of it, but then a birthday cake with lighted…
Download This FREE Report (PDF) In USA Today, Starbucks CEO, Howard Schultz provides his list of four “Musts” for being successful as an innovator or Entrepreneur: “Success means never standing still and resting on your laurels. Find something that you deeply love and are willing to sacrifice a lot to achieve. Surround yourself with…
Download This FREE Report (PDF) There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as…
Angels are those awesome people who routinely perform acts of kindness as they go about the business of living out their daily lives. They are wonderful to be around and if you start looking for them, you’ll find they’re everywhere. On a recent Monday evening, I was very tired and my wife was working. So,…
FREE DOWNLOAD the Full Article (PDF) During a recent seminar, I was confronted with a situation that involved an account manager who was trying to get a certain doctor to speak at a conference he was sponsoring. The problem was that this doctor charged $5,000 for a speech and the account manager only had $2,500…
An article written by Melanie Curtin which appeared in Inc.com, reported on a 75-year-long study conducted by Harvard University that tracked the physical and emotional well-being of 724 men. According to Robert Waldinger, the current director of the study, “The clearest message that we get from this 75-year study is this: Good relationships keep us…
Trader Joe’s has earned the distinction of being “America’s Favorite Grocery Store” three out of the last four years and for good reason. This past November, my wife asked me to go to Trader Joe’s with a grocery list containing nine new holiday novelty items that were featured in its monthly publication—The Fearless Flyer. Since…
When it comes to a tough sell, patience really is a virtue. Shortly after I returned from Vietnam, I joined an Army Reserve unit to help pay for my doctoral studies. I was then given command of the unit, which meant that I was responsible for everything regarding that unit, including recruiting. The unit I…
Several weeks ago, five of my wife’s cousins from Iowa who she hadn’t seen in more than 50 years, came to Phoenix for a visit. None of us had any expectations and each of us wondered how the week would go. It turned out to be the most fun week we’ve ever experienced. What made…