As the holiday shopping season ramps up, malls and stores become more and more crowded which greatly increases the stress levels of many shoppers. Some of these up tight shoppers vent their increased stress at retail clerks by being rude, mean and nasty toward them. This, in turn, makes their job incredibly difficult and thankless…
By slgckgc on Flickr (Original version)UCinternational (Crop) [CC BY 2.0], via Wikimedia Commons A few nights ago, Toledo Mud Hen’s player Mike Hessman set a minor league baseball record by hitting his 434th minor league homerun—a grand slam. The record had stood for 80 years! This is his 20th year of professional baseball and nearly…
An article by Christopher Elliott titled, “Good behavior is your most valuable travel asset,” appeared in a recent issue of USA Today. The gist of the article was that polite travelers who demonstrate kind behavior to travel employees are treated better while those who demonstrate rude behavior are treated worse and, in some cases, much…
The biggest single mistake people who are trying to become successful make is that they try to do it by themselves. That represents the hard way of trying to become successful. The smart way is to get people to help you and the more help you get, the faster you’ll get there. Joe Girard got…
Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat.…
It all began at the McDonald’s Drive-Thru in Scottsburg, Indiana around 8:30 PM this past Father’s Day. An unknown woman pulled up to pay for her approximately $6.00 food order. When she looked back, she saw a dad with four kids and told the McDonald’s employee that she would pay for his $36.00 order as…
As I mentioned nearly a year ago, Mike is a neighbor of mine who takes his dogs on long walks three times a day. During these walks, he picks up any discarded aluminum cans he finds and some of the people on his route save their cans for him to pick up as he walks…
Some people get off to a very good start in life often for reasons beyond their control–sometimes their parents are able to do things for them that other people’s parents can’t or they’re born with special gifts that others aren’t. While we can’t do anything to alter the circumstances surrounding the earlier stages of our…
100% Employment Engagement Your company’s day-to-day practices may be hindering your employees’ engagement- learn how to transform your workplace to one where everyone is operating at peak performance and loving it at the same time! – Marshall Goldsmith – The Thinkers, 50 #1 Leadership Thinker in the World.
My friend recently made an evening trip to the grocery store that didn’t go as she expected it to. After she picked up the items she wanted and got ready to check out, she remembered that she needed ice cream. So, she returned to the back of the store to get it. When she got…