One of the deepest needs of our human existence is the need to be appreciated. Each and everyone of us absolutely loves to be appreciated for who we are and what we do. If you satisfy this need in those around you, you’ll have all kinds of people excited and willing to do just about…
When you open up and care about people, you make them feel really good about themselves. This releases the reservoir of positive energy that resides in all of us. As a resut, people not only feel compelled to care back, but they use some of this newly released positive energy to care about those around…
I sat next to an account manager for Coca Cola on a plane ride to Phoenix who shared an interesting story with me. She had been trying for many years to get the soft drink syrup account for one of the larger convenience store chains in Phoenix. The problem, however, was that the competition…
Getting Customers To Sell For You I have my cars fixed by an establishment called Don’s Repair. Although this place was a little out of the way for me, Don’s prices were good and when Don fixed something, it stayed fixed. So I started referring some of my friends to Don. They were also impressed…
While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships. Relationships occur between two people and people need periodic personal touches from the other person if the relationship to remain vibrant. So get out from behind your computer screen…
A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the…
Some relatives of mine, Dick and Lucille, own and manage a hardware store in a small town in Michigan. The hardware store they own is part of a chain of hardware stores that specializes in serving small communities. When Dick and Lucille moved to this community twenty years ago, they became part of it. They…
Nothing good ever comes out of negative comments. They make you, the sender, look bad to the people observing your behavior. They also make the receiver feel bad. If you regularly dish out negative comments, don’t expect any of these people to give you their best efforts the next time you ask them for a favor. –…
One habit that’s all too easy to fall into is to treat people like light switches–turn them on when you need their help, then ignore them until you need their help again. When you treat people this way, you send them a very clear message that you’re taking them for granted. Once people receive this…
For the most part, people prefer to do business with people they like and trust. That’s why personal relationships are far more effective when it comes to getting people to say ‘yes’ than the mastering of any sales technique. Let me give you an example: Eighty to ninety percent of the people who go…