I was reading the Southwest Airlines in-flight magazine during a recent flight from Chicago to Phoenix when a “praising letter” from a Southwest passenger caught my attention. The letter, from Delores Sutton who was traveling in a wheel chair, said such good things about Southwest Airlines that I wanted to share it with you. It went, “Dear Southwest, Recently I was waiting to board a connecting flight and had been rushed to the gate just in time for boarding. I asked Southwest Captain Mark Greising, who was standing behind me, if he knew the length of the flight. I wondered if I had time to get something to eat before takeoff because I had been on another lengthy flight and wanted to pick up a sandwich. Another passenger offered me one of his nutrition bars, which I declined. At that time, Capt. Greising asked me what my favorite sandwich was. When I looked back, he was gone. He returned with a delicious sandwich for me and refuse to accept any money. This was totally a surprise and one that I won’t forget. Mark Greising is another reason why I continue to fly Southwest Airlines for all my travel needs.” This is a great example of how all airlines should be run.

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