In This Issue

-My Weekly Reminder
–Instant Turnaround!
-I Want Your Succes Stories
-Pass it on

My Weekly Reminder

Recently, Harry Paul, my coauthor, called a Bank of America service center to discuss one of his accounts.  When the phone picked up, he went through the usual series of prompts (for English, press 1, etc.).  Finally the prompt said:  “If you wish to speak to a service representative, press zero.”  After one ring, his call was answered with:  “This is Laura Smith from Bank of America, how may I exceed your expectations today?”  Harry’s reply was:  “You already have.”  That response was so much more effective than the standard:  “Bank of America.  Ms. Smith speaking.  How may I help you?”  It put him at ease and sent him a very clear message that Laura Smith really did want to help him.  It also made Harry feel really good about Bank of America to the extent that he’s constantly telling others of his experience.

Instant Turnaround! by Harry Paul and Ross Reck

Below is an image of the cover of my new book which will be launched during the April/May time frame of 2009.  If you would like to download the table of contents and first chapter, simply click on it.

I Want to Hear About Your Success Stories

If you have a success story using some of the ideas that I’ve presented in my Weekly Reminder, my books or my seminars, please send them to me.  I would love to read them and possibly print them in a future issue of the Reminder.  Click here for my email address.

Pass it on

If you know anyone who would like to read my Weekly Reminder, I would very much appreciate it if you would pass it on to them or sign them up.  Thank you!