Ross is an author, consultant and speaker in the areas employee engagement, negotiation and sales. His recent books include Turning You Customers into Long-Term Friends and 100% Employee Engagement—Guaranteed! He is also the author of Turn Your Customers into Your Sales Force, The X-Factor and his very popular newsletter: Ross Reck’s Weekly Reminder. In addition, he is coauthor of the best-selling The Win-Win Negotiator, REVVED! and Instant Turnaround!

A compelling and dynamic speaker, Ross has been featured at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. His consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox.

Ross received his Ph.D. from Michigan State University in 1977. From 1975 to 1985 he served a Professor of Management at Arizona State University. During his career at ASU he was the only two-time recipient of the prestigious “Teaching Excellence in Continuing Education” award and was identified by the university as an “Outstanding Teacher.” Since 1985 he has dedicated his full-time efforts to improving the way that the world conducts business.