A moment of truth is an opportunity to come through when the people around you don’t expect you to. I was on a Hertz Rental Car bus in Chicago one time when a pregnant woman traveling with three kids and six suitcases was about to get off. Instead of merely unloading her suitcases onto the street, the driver carried them several hundred feet and loaded them onto a Smarte Carte, which he paid for with his own money. Everyone on the bus was so impressed that when the driver returned, they gave him a rousing standing ovation. During the remainder of the ride, that’s all everyone talked about. So, the next time you’re presented with a moment of truth, make the most of it. You’ll earn the respect of those around you and the next time you ask one of these people for a favor, you can bet their answer will be an enthusiastic yes. – Ross Reck
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