Whose Business is it how You Order Your Steak?

​The Wall Street Journal recently ran an article written by Hilary Potkewitz titled, “Steak Without Shame.” The article recounted the experience of a woman in an Omaha steakhouse who informed her server that she wanted her steak well-done. Here’s the dialogue that followed: “The server, incredulous, asked if she was sure. (She was). ‘So that…

Electronically Tracking Employees Behavior is a Sign of Inept Leadership

Download This FREE Report (PDF)   An article titled: “Memo to Employees: The Boss Is Watching,” appeared in The Wall Street Journal. The article discussed the issue of electronically tracking employees’ behavior at work. This article takes the approach that employee ranks are filled with “trouble makers” who are lazy, dishonest, untrustworthy, prone to “goofing…

‘Team:’ Work Jargon or is it Real?

For the last 20 years, it has been common in the workplace to start an email with “Team.” This became widely used as organizations decided that the team approach lead to more cooperation and higher productivity. But, is your team really a team? Is teamwork a strong workplace value with each member feeling they are…

One More Time: How do You Motivate People at Work?

Download This FREE Report (PDF)   The truth of the matter is that it’s impossible to motivate people at work. The reason is: they’re already motivated. They come to work every day motivated to pursue their self-interest—the satisfaction of needs that are important to them. The only thing the leadership of a business can do…

Angels Often Come in the Form of Total Strangers

A friend from Michigan shared this story with me and I want to pass it on to you. “There are extra nice strangers in this world. I hit a deer this morning and the front-end damage to my car included a destroyed radiator. While waiting for the deputy to arrive to take the report, a…

100% Employee Engagement DOWNLOAD

FREE DOWNLOAD OF THE ENTIRE BOOK (PDF) Introducing a New Management Model Summary | Outline | Implementation Planning Guide | Powerpoint | Contact Us | Imagine a workplace where every employee is engaged with their work. Where every employee comes to work each day excited about giving every bit of energy, creativity and passion to performing their job. These…

Turning Your Customers into Long-Term Friends DOWNLOAD

FREE DOWNLOAD THE COMPLETE BOOK (PDF) The Secret Sauce that Guarantees Repeat and Referral Sales Summary | Outline | Questionnaire | Planning Guideline | PowerPoint | Contact What makes a sales person an outstanding success? Is it a well-rehearsed canned pitch? A catchy close? NO! What sets selling superstars apart from the others is their ability to get…