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Ross is the author of The Engagement Formula, Turning Your Customers into Your Sales Force, The X-Factor and his very popular newsletter: Ross Reck's Weekly Reminder. He is also coauthor of Instant Turnaround!, REVVED! and the best selling The Win-Win Negotiator.

A compelling and dynamic speaker, Dr. Reck has been featured at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. His consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox.

Dr. Reck received his Ph.D. from Michigan State University in 1977. From 1975 to 1985 he served a Professor of Management at Arizona State University. During his career at ASU he was the only two-time recipient of the prestigious "Teaching Excellence in Continuing Education" award and was identified by the university as an "Outstanding Teacher." Since 1985 he has dedicated his full time efforts to improving the way that the world conducts business..

 

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Face Your Fears First
Getting Things Done by David AllenRecently I had gotten into the habit of putting unpleasant or scary tasks off because I was afraid to deal with them—it’s called procrastination. As a result, my productivity suffered because of the weight of these tasks hanging over my head. For example, I needed a huge favor from a fairly famous person whom I am not all that close with and who didn’t owe me any favors. I put off calling this person for more than a week because I was afraid that I might be turned down. Finally, because of the encouragement of a mutual friend, I called him. When we connected, he said he was delighted to hear from me and when I asked for the favor, he said “no problem” and took care of the matter immediately. Putting this call off caused me a great deal of stress and rendered me ineffective at what I do. From that point forward, my morning mantra has been, “Face your fears first” and I repeat it several times before I get out of bed. In other words, get any unpleasant tasks behind you right away so that you can get on with the rest of your day stress free. Doing so will not only make you happier, but far more effective as well.

Listening to Someone Else's Troubles can take away Yours

A Grief ObservedThe other day I went to the Post Office to mail a gift to my mother in law. I was not doing well that morning as I felt very stressed and anxious. When I was called to the counter, I noticed the postal employee who was about to help me was drying her eyes and blowing her nose. I said to her, “It looks like the allergies are getting the best of you.” She answered, “No, my husband passed away two weeks ago and I have been crying a lot.” I then shared with her that I’d lost a son a year and a half ago. She then took hold of my hand and said, “The person may die, but the love lives on.” After we had shared a few more experiences about our respective situations, I got her name from her name tag and told her that I would pray for her. She asked me my name and said she’d do the same. At this point, I had tears running down my cheeks and felt a huge lump in my throat. At the same time, I could feel all my stress and anxiety lifting from my body. As I was about to leave, she smiled and said, “Thanks for sharing Ross.” Tears continued to run down my cheeks all the way to Sprouts Farmers Market which was my next stop, but my stress and anxiety were gone. I had taken the time to listen to someone else’s troubles and, as a result, mine had disappeared. 

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