My wife recently made a trip to Costco on a Sunday afternoon to purchase, among other things, a rotisserie chicken. When she arrived at the counter where the chickens are displayed, she noticed that all the cooked chickens had already been taken. As she looked around, she saw that the rotisserie was full of chickens that were still cooking. She then asked a Costco employee behind the counter how long it would be before the next batch of chickens would be ready. He said, “about four minutes.” She then walked over to the produce area to pick up a few things and when she returned, 11 people were lined up anxiously waiting for this employee to put the newly cooked chickens into their plastic containers and set them on the counter. This could have turned into an “every person for themselves” free-for-all. But, when the first person in line was thoughtful enough to thank the Costco employee for putting more cooked chickens on the counter, the rest of the people in line relaxed and followed suit by saying “thank you” to this employee when it was their turn to pick up their chicken. In fact, one person even invited a mother with several children to go ahead of him in the line. It’s amazing how a single kind act, by one thoughtful person, brought out the best of everyone that was in that line.
Ross Reck and Associates
Changing how you succeed in business and your personal life.