Editorial Reviews

100% Employee Engagement—Guaranteed!

“This book shows you how to transform your workplace into one where everyone is operating at peak performance and loving it. It’s exactly what modern business leaders have been looking for.”
–Marshall Goldsmith – The Thinkers 50 #1 Leadership Thinker in the World and author of the #1 New York Times best seller Triggers

“While 100% Employee Engagement—Guaranteed! is an over-the-top title, the reality is that this book is grounded in theory and connected to reality. Most important, it’s dead on. This should be required reading for all business leaders.”
— Ken Blanchard, coauthor of The New One Minute Manager and Leading at a Higher Level.

“Ross Reck has made arguably the most difficult agenda in organizations look so doable in 100% Employee Engagement—Guaranteed! The book is an uncomplicated read, with simple concepts and corroborative evidence from many frontline companies. The implementation guide is indeed a user-friendly tool kit that succinctly addresses all the jigsaw pieces to make the gestalt look complete. A perfect book for anyone who struggles with why employees do not seem engaged!”
— Prabir Jha, Senior VP and Chief Human Resource Officer, Tata Motors Limited, Mumbai Area, India, largest Indian automobile manufacturer and manufacturer of Land Rover and Jaguar

100% Employee Engagement—Guaranteed! is for those who know little about motivational behaviour in the workplace. If you are a manager and your staff turnover is above 10% per year, this is a book for you. If you never heard of Southwest Airlines, Google or Zappos success stories about how to create a crowd of engaged fans, this is the best money you will ever spend.
–Martin Wiedenhoff, Digital Marketing Evangelist at 360decision.com, Montreal, Canada

“The key competitive advantage for any organization is having an engaged workforce. This book shares steps on how some of the world’s best organizations retain their edge. Learn how to achieve higher levels of loyalty, productivity and profitability.”
–Pirya Chetty Rajagopal, Partner, Stanton Chase International, Bengaluru Area, India

Turning Your Customers into Long-Term Friends

“There are a lot of books available today on the topic of sales, but few of them stand out as having a quality, values-based approach that works for developing long-term win-win relationships with customers. Ross Reck’s book is one of those few books on this topic truly worth reading and is perhaps the best of that select group.”
— Ken Blanchard, coauthor, The One Minute Manager

“An exciting book on a critical topic infused with practical information—a springboard to action!”
–Charles A. Garfield, author, Peak Performers

Taking Charge! Negotiating the Deal You Want Every Time

Taking Charge!…should help everyone in all kinds of relationships move toward a Win-Win situation.
— Kenneth Blanchard, PhD, coauthor of The One Minute Manager

“The key to success…not just in business dealings, but in any relationship. This book can make a winner out of you.”
–Harvey Mackay, author of Swim with the Sharks Without Being Eaten Alive

“A Helpful and Healing Book.”
— Dr. Robert H. Schuller